Grievance Redressal Policy

Your trust matters. We’re here to help.

At Fas-Tag, we strive to make FASTag transactions fast, easy, and reliable. If something goes wrong—or doesn’t feel right—we want you to know exactly how to get it fixed. This Grievance Redressal Policy is our promise to resolve your concerns fairly and on time.

When should you contact us?

You can reach out to us for any of the issues below:

  • Recharge failed but amount was deducted
  • FASTag not updated or credited after recharge
  • Wrong vehicle details entered by mistake
  • Payment-related issues
  • Delayed refunds or transaction reversals
  • Any unauthorized or suspicious activity
  • General feedback or complaints

How can you reach us?

We’re just a click or a call away:

Response & Resolution Timelines

We know every minute matters. Here’s how we handle your complaint:

Type of Issue Resolution Timeline
Recharge failure Within 1–2 working days
Refund or double deduction Within 2–3 working days
Technical error (site/app) Within 3–5 working days
Account‑related queries Within 3 working days
Escalated or complex issues Within 7 working days

Need to escalate?

If you’re not satisfied with our first response or your issue remains unresolved, you can escalate it to our Grievance Officer:

  • Name: Mr Rahul Anand
  • Email: grievanceofficer@fas-Tag.in
  • Address: 433, Laxmi Plaza, Laxmi Industrial Estate, New Link Road, Andheri West, Mumbai 400053

Policy review

We regularly review and update our grievance‑redressal practices to serve you better. Any updates will be posted on this page.

Your satisfaction is our priority.

We’re committed to making your FASTag experience smooth and stress‑free. If there’s a bump in the road, we’ll work to resolve it quickly.

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